1. What services does Hadar Couture offer?
At Hadar Couture, we provide the following exclusive services:
- Made-to-Order Garments: High-quality, pre-designed luxury pieces tailored to your measurements.
- Custom Garments for High-End Events: Bespoke designs crafted specifically for important occasions such as galas, weddings, or red-carpet events.
- Limited Edition Collections: Exclusive, small-batch designs inspired by unique themes and available for a limited time.
- Home Try-On Service: Experience luxury at your convenience by trying on selected garments at home before finalizing your order.
- Loyalty Program: Earn exclusive rewards, discounts, and early access to collections as a valued customer.
2. How does the made-to-order process work?
Our made-to-order service allows you to choose from our existing designs, which are tailored to your specific measurements and preferences. Simply select a design, provide your measurements, and we’ll handle the rest.
3. What is the home try-on service?
Our home try-on service offers a seamless way to experience luxury. After scheduling an appointment, selected pieces are delivered to your home, allowing you to try them on in your space. A stylist can guide you through fit and styling if needed.
4. How can I request a custom garment for a high-end event?
To create a custom piece for your special event, contact us via email at [email protected]. We’ll arrange a consultation to discuss your vision, fabrics, and timeline.
5. What is a limited edition collection?
Our limited edition collections are curated designs inspired by meaningful themes, such as biblical stories or nature. These exclusive pieces are produced in small quantities, ensuring rarity and elegance.
6. What is the loyalty program, and how does it work?
Our loyalty program rewards our most valued customers. Benefits include:
- Early access to new collections.
- Exclusive discounts and offers.
- Priority consultations for custom garments.
To join, simply place an order or inquire via email to learn more.
7. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times depend on your location. Contact us for detailed information regarding your country.
8. Can I modify an existing design?
Yes, our made-to-order service allows minor design modifications to suit your preferences. We’ll discuss available options during the consultation process.
9. How do I care for my Hadar Couture garments?
Our luxury pieces often use delicate fabrics. Detailed care instructions accompany each garment, but we generally recommend professional dry cleaning to maintain their quality and longevity.
10. Are consultations required for all services?
Consultations are required for custom garments and highly recommended for made-to-order pieces to ensure the best fit and personalisation.
11. How long does it take to receive a made-to-order or custom garment?
Production timelines vary:
- Made-to-Order: Typically 3–5 weeks.
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Custom Garments: Around 6–8 weeks, depending on complexity.
Rush orders may be accommodated for an additional fee.
12. What makes Hadar Couture unique?
Our brand combines timeless elegance, artistry, and exclusivity. Each design is inspired by meaningful stories, ensuring every piece is as unique as its wearer.
13. How can I get started?
Reach out to us via email at [email protected] to schedule a consultation, inquire about our services, or explore our collections.
14. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates and delivery times vary depending on your location.
15. How long does it take to receive my order?
For made-to-order garments, delivery typically takes 4–6 weeks as each piece is carefully crafted to perfection. For limited edition collections, delivery times range between 7–10 business days.
16. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
17. Do you offer express shipping?
Express shipping is available upon request for an additional fee. Please contact us for more details.
18. What is your return policy?
Due to the bespoke nature of our garments, we do not accept returns or exchanges unless the item is defective or there is an error in production.
Q: What if my garment doesn’t fit?
A: We recommend using our detailed measurement guide or utilizing our home try-on service to ensure the perfect fit. If adjustments are required, we offer complimentary alterations within 14 days of receiving your order.
19. Can I cancel my order?
Orders can only be canceled within 24 hours of placement. After this period, production begins, and cancellations are no longer possible.
20. What should I do if I receive a defective item?
Please contact our customer service team at [email protected] within 7 days of receiving your order. Include photos and a description of the defect, and we’ll resolve the issue promptly.